Shipping
We endeavor to keep our US warehouse fully stocked, however if we are out of a particular item we will post your order from our Australian warehouse. In this case, we use Australia Post to ship all our items. Insurance is included in your shipping costs. If you need something by a certain date, please check to make sure we have stock before purchasing.
We send your item within 1-10 days from time of payment. They can take up to four weeks to arrive for any international destination especially if customs interferes! We do apologise but this is beyond our control. Again - if you need to receive them by a certain date, please check before buying that it is possible.
Refunds and Exchanges
We gladly refund or exchange any faulty items. I'm sorry but we will not refund if you change your mind.
FAQ
- How are your decals different to the vinyl decals I’ve seen?
Our decals are made out of fabric and with that comes lots of positives. The fabric is a polyester weave with a water based adhesive which means they have no pvc’s, are bio degradable and are non toxic. The advanced water based adhesive allows them to be re-used over and over again so no need to throw them out when your little one pulls them off the wall... just re-apply them.
- How do I apply my decals?
We recommend that you clean your walls before you apply them. And then it is a simple case of peel and stick. It’s that easy. Because they are re-usable you can move them around until you get them exactly how you want them. How lovely!
If you are moving or wishing to hand them down to someone else, just place them back on their backing sheet and re-use at a later date. (If the backing sheet has gone missing over time, glossy baking paper will also work).
- How do I clean my decals?
NEVER USE CLEANING PRODUCTS ON YOUR DECALS - it WILL damage them!
FRONT: Hold your stickers under a running tap and lightly wash away dust and dirt from the surface. Be sure not to rub too hard as the friction could damage the surface. Leave them to dry and then re-stick again.
BACK: Wipe the adhesive side with a damp cloth to remove any dirt.
- Will your fabric decals damage my walls?
Definitely not! They will not harm any surface. We do however hope you are mindful when it comes to fresh paint. You really need to make sure the paint is completely dry, we would recommend giving it 2 weeks until you stick decals on it. Please use common sense when it comes to paint that has not been applied properly or old paint on vintage items that has the potential to peel.
- What surfaces do they stick on?
Our decals stick on almost any surface.... tongue and groove, VJ, timber, glass, cement rendered, brick and all your other standard surfaces such as plasterboard etc. If unsure feel free to check with us first.